For the train tickets of Ouigo Spain lines in Spain, what are the age limits for reduced fares?
Infants and children aged 0-3 who are accompanied without a seat can enjoy free of charge. It includes one handbag (W: 27cm x L: 36cm x H: 15cm) to carry everything your baby needs during the trip. Children and youth aged 4-13 can enjoy reduced fare at 5 EUR.
Passengers aged 14 and over pay full fare.
What are the differences between Ouigo Essential and Ouigo Plus train ticket of Ouigo Spain lines in Spain?
Ouigo Essential train ticket offers attractive fare and 2+2 seating configuration with a standard seat. One handbag (W: 27cm x L: 36cm x H: 15cm) and one cabin/carry-on luggage (W: 55cm x L: 35cm x H: 25cm) are included. Additional regular/XL luggage (2m x 2m, max. 30kg) are NOT included (fee of 20 EUR per luggage applied locally at the time of train boarding).
Ouigo Plus train ticket offers reasonable but affordable fare and 2+1 seating configuration with a larger XL seat. One handbag (W: 27cm x L: 36cm x H: 15cm), one cabin/carry-on luggage (W: 55cm x L: 35cm x H: 25cm) and one additional regular/XL luggage (2m x 2m, max. 30kg) are included.
How do I get the train ticket of Ouigo Spain lines in Spain that I have purchased online?
You will receive your e-ticket by email, which is available in PDF attachment with the train journey information and a QR code or barcode to you digitally and you can save and present it as a screen ticket directly on your smartphone or tablet for train boarding and inspection. If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to print out the e-ticket.
The ticketing method of train tickets in Spain may vary from time to time and may differ from journey to journey. Please refer to the instruction shown on your booking platform and ticket.
Are the train tickets of Ouigo Spain lines in Spain refundable and exchangeable?
We offer train tickets in non-refundable but exchangeable option (fee applied).
For the train tickets of Renfe lines in Spain, what are the age limits for reduced fares?
Infants and children aged 0-3 who are accompanied without a seat can enjoy free of charge. Children and youth aged 4-13 can enjoy reduced fare.
Passengers aged 13 and over pay full fare (excluding passholder fares).
How do I get the train ticket of Renfe lines in Spain that I have purchased online?
You will receive your e-ticket by email, which is available in PDF attachment with the train journey information and a QR code or barcode to you digitally and you can save and present it as a screen ticket directly on your smartphone or tablet for train boarding and inspection. If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to print out the e-ticket.
The ticketing method of train tickets in Italy may vary from time to time and may differ from journey to journey. Please refer to the instruction shown on your booking platform and ticket.
Are the train tickets of Renfe lines in Spain refundable and exchangeable?
We offer train tickets in both options in Spain: non-refundable and/or non-exchangeable options at a lower price; and refundable and/or exchangeable options (fee applied) at a standard price. Depending on the fare of your purchased ticket, the exchange, cancellation and refund conditions may vary. The more interesting the price, the less favorable the conditions.
The after-sales conditions of train tickets in Spain may vary from time to time and may differ from journey to journey. Please refer to the conditions shown on your booking platform and ticket.